Thank you for choosing KING Living. These Terms and Conditions of Sale (Terms) apply to all purchases of any KING Living product/s including made to order KING Living product/s (Products) in store. These Terms also apply to all purchases of Products via KING Living’s website to the extent that the ‘KING Website – Terms of Service’ do not address the particular matter.
We, KING Living and similar expressions, refer to KING Living Inc. You, and similar expressions, refer to you, KING Living’s customer or prospective customer who purchases Products directly from KING Living.
KING Living reserves the right to accept or reject in its absolute discretion any order, or part of an order, which it may receive from you.
When a deposit is received by KING Living relating to your purchase of the Products, the order becomes immediately binding on KING Living and you agree to all of the terms and conditions set out in these Terms
When placing an order and paying either the full payment or a deposit, you acknowledge and agree that you have satisfied yourself that the Products meet your requirements and are suitable and sufficient for your intended purpose in all respects.
The prices for Products are in Canadian dollars and exclusive of applicable GST/HST and PST.
Delivery costs will be charged in addition to the price of Products and these are included in the total cost of the order at check out.
All additional costs payable by you pursuant to these Terms are payable to KING Living at such times as you are notified by KING Living from time to time.
If we discover an error in the price or payment of any Products, which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
If, in these circumstances, the order is cancelled, and you have:
A deposit is required at the time of placing the order, except where you purchase a clearance item. We will notify you of the deposit required before we process the order.
Full payment by either cash, credit card, debit card, alternative electronic payment methods accepted by your KING Living showroom or approved finance is required one week prior to the estimated delivery date of the Products.
Where the Products are clearance stock items:
(a) payment is required in full at the time of purchase for all such Products;
(b) (b) only payments by cash, credit card, debit card and alternative electronic payment methods offered by your KING Living showroom will be accepted. Finance is unavailable for all such Products.
For all Products, company or personal cheques will not be accepted. You are responsible for any costs incurred in arranging payment for the Products, which include without limitation bank transfer fees and related charges.
The full payment required comprises the price of the Products and all other charges payable by you pursuant to these Terms less the deposit paid. Upon full payment, the deposit is applied as part of the price of the Products.
At the time that you place your order and pay the deposit for that order, we will email to the email address you provided at the time of the order an electronic version of a document called a ‘Customer Sales Order’ that specifies the details of your order.
All risk in Products passes to you on delivery. Delivery occurs: (a) where we deliver the Products to the delivery address, when the Products are unloaded at the delivery address; or (b) where you nominate to arrange for the Products to be collected from a KING Living warehouse or showroom, just prior to the Products being loaded onto transportation at the KING Living warehouse or showroom. All title in the Products passes to you on receipt by KING Living of the full payment for the Products and all other charges payable by you pursuant to these Terms.
Any date and time quoted for delivery is an estimate only. The estimated delivery date will be arranged with you in advance, however, you must not defer the estimated delivery date without KING Living’s prior written consent.
You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access to the property or room of choice for the delivery.
You must ensure correct delivery address details are provided to KING Living at the time of order placement and notify KING Living at least one week in advance of the proposed delivery date if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). You are responsible for ensuring there is adequate access and entry to the premises at the delivery address to allow for the delivery and layout of the Products. We cannot deliver to PO Boxes as you must be available in person to accept the delivery of your order.
Products will only be delivered if a person aged over 18 years who is able to accept delivery is present at the delivery address at the time of delivery. Should:
and delivery cannot be made, you will be responsible for organising collection or redelivery of the Products. You may also be charged for transport, re-delivery, storage and removal of existing furniture, whichever is applicable to your circumstances.
We reserve the right to make part deliveries of any order. Failure to deliver all the Products you have ordered at any one time shall not invalidate these Terms insofar as any partial deliveries are concerned.
If you do not accept delivery or collect your Product within:
(the applicable ‘Delivery Period’), then immediately on expiry of the Delivery Period, KING Living will either:
(a) if you have paid the full purchase price, require that you arrange for the Products to be delivered to and stored at a storage facility of your choosing at your cost. King Living may assist you with arranging this; or
(b) if you have not paid the full purchase price or if you do not attend to the matters in (a), rescind the contract for sale of the Products by notice to you and treat your failure to accept delivery on the above terms as your cancellation of the original order. In these circumstances:
If you place an order for Products and King Living in its absolute discretion agrees not to set a delivery date for that order at the time of order placement, King Living does so on your strict compliance with the following conditions:
(a) agree to forfeit $500 of the deposit paid by you (or the entire deposit if it is $500 or less) to King Living in payment for King Living’s administrative costs and expenses incurred in handling and cancelling the order;
(b) agree to receive the balance of the deposit (if any) by refund to the credit card, debit card or bank account, depending on how you made the initial deposit; and
(c) will have no further claim to the Products.
When you place an order with us:
Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. We recommend that you check any proposed orders in person at the KING Living showrooms or online on the checkout page, whichever is applicable to you, before purchasing the Products. If you cancel your order KING Living will rescind the contract for sale of the Products by notice to you and:
(a) you agree to forfeit $500 of the deposit paid (or the entire deposit if it is $500 or less) in payment for KING Living’s administrative costs and expenses incurred in handling and cancelling the order, and to receive the balance of the deposit paid (if any) by refund to your credit card, debit card or bank account, depending on how you made the initial deposit, if the manufacture of your Products has not commenced;
(b) you agree to forfeit the deposit paid, if the manufacture of your Products has commenced;
(c) you will have no further claim to the Products; and
(d) KING Living may solely at its discretion agree to sell the Products to you at a later date for the full purchase price without any discount for the deposit forfeited.
KING Living accepts no cancellation of orders, returns, refunds or exchanges on clearance stock.
KING Living will not be liable for any delay in performing any of its obligations including where any delay is caused by factors in or beyond KING Living’s reasonable control.
We will use reasonable endeavours to meet the estimated delivery date. If we do not meet the estimated delivery date, KING Living’s liability will be limited, at KING Living’s option, to resupplying the Products at a different time. KING Living will not be responsible for any potential financial or emotional damage to you caused by a delayed supply of Products. This includes but is not limited to special events you may plan with the Products.
If at any time after receiving an order from you, KING Living, its supplier, subcontractor, manufacturer or any carrier suffers a Force Majeure Event or an Insolvency Event that prevents or delays KING Living from supplying some or all of the Products set out in an order by the estimated delivery date, KING Living may elect to extend the time for performance of the delivery or terminate the order if the Force Majeure Event continues for a period of 14 days or more, without any liability to you.
In this paragraph:
(a) ‘Force Majeure Event’ means any act of God, fire, earthquake, flood, storm, strikes, lock-outs, bans or other industrial disturbances, civil riot, government interference, by-laws, rules and regulations or order of any competent authority, or any other event that is beyond KING Living’s, its supplier’s, subcontractor’s, manufacturer’s or any carrier’s control and that could not reasonably have been expected to have known at the time KING Living receives an order from you; and
(b) ‘Insolvency Event’ means any one or more of the following events:
(i)a controller, administrator, liquidator, trustee in bankruptcy or similar person being appointed to it or to any of its assets or undertakings or any step is taken to do so;
(ii) a resolution that it be wound up is passed or proposed or process is filed in a court seeking an order that it be wound up;
(iii) it resolves to enter into, or enters into, any moratorium, arrangement, compromise or composition with any of its creditors, other than in the ordinary course of its business;
(iv) anything having a substantially similar effect to any of the events specified in paragraphs (i) to (iii), inclusive, of this definition happens to it under the law of any jurisdiction.
Your Product may exhibit different characteristics to the sample in the KING Living showroom or images on the KING Living website. Please note that soft furniture may vary in appearance and characteristics such as creasing and the degree of softness. Colour swatches and samples are an approximate guide only as leathers and fabrics vary in colours and textures. Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather, which vary from product to product.
To the full extent permitted by law, we reserve the right to change dimensions, design and construction and to pattern match fabrics according to KING Living’s best judgment to improve the design of the Product where these changes are limited to the internal changes and not significant to the exterior design of the Products.
Where you are purchasing Products that are clearance stock items you must inspect the Products prior to purchase and in purchasing such Products you accept any defects and damage to those Products. Any scratches, marks or damage affecting the performance of the Products will be noted at time of purchase and will not form part of any warranty provided by KING Living in relation to those Products.
All clearance items with electrical components will be covered for a maximum warranty period of 2 years for functionalities not specifically addressed to be compromised at point of purchase. After this period, a call out fee and the cost of all parts and repairs will be payable by you.
KING Living offers a range of spare parts and associated repair services which are available to you for a reasonable period after the Product is supplied to you. The date for the supply of spare parts will vary depending on the availability of such parts. The date and time for the supply of repair services will depend on the availability of parts and our technicians, and you will be given several options from which to select a suitable date and time. Please contact KING-Care® Service Team on (+1) 236 521 6666 for more details.
Repair or maintenance services are not offered to addresses outside of the metropolitan area of your KING Living showroom. Spare parts can be shipped, at your expense, to locations outside of the metropolitan area of your KING Living showroom.
KING Living may also in its absolute discretion offer spare parts and repair services to owners of a KING Living Product who did not purchase that Product directly from KING Living. This is subject to the following terms and conditions:
(a) King Living’s call out fees and service fees apply. Please contact King-Care® Service Team on (+1) 236 521 6666 for details; and
(b) full payment for the spare parts and repair services must be received by KING Living before KING Living will supply the spare parts and repairs and, if applicable, book a technician to carry out the repair services.
Please choose carefully as KING Living will not provide you with a refund or exchange simply because you have changed your mind, or the Products did not meet your expectations. KING Living will not be responsible for ensuring that the Products are suitable for a particular purpose unless it is self-evident or accepted in writing by KING Living. Unless Products are faulty, we are unable to refund, exchange or credit your account. KING Living will not be liable to provide any refund, returns, exchange or credit where you or other third parties have caused or contributed directly or indirectly to any damage to the Products whilst they were in your possession or control. The warranties provided by KING Living in respect of the Products are limited to those warranties set out in KING Living’s standard warranty in effect at the time of purchase and are subject to the exclusions and limitations described therein.
To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these Terms are excluded and KING Living is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate you for:
(a) any increased costs or expenses;
(b) any loss of profit, revenue, business, contracts or anticipated savings;
(c) your use or misuse of the Products;
(d) any act, omission or negligence by you, your agents or representatives;
(e) any loss or expense resulting from a claim by a third party; or
(f) any delays in delivery of the Products;
(g) any special, indirect or consequential loss or damage of any nature whatsoever caused by KING Living’s failure to complete or delay in completing the order to deliver the Products.
To the full extent permitted by law, where KING Living’s liability cannot be excluded, the maximum aggregate liability of KING Living for any breach of a condition, guarantee or warranty whether implied by law or otherwise (including the Australian Consumer Law), is limited to, at the option of KING Living:
(a) the replacement of the Products;
(b) the repair of the Products;
(c) the payment of the cost of replacing the Products or acquiring equivalent products; or
(d) the payment of the cost of having the products repaired.
In circumstances where KING Living’s liability cannot be limited to the matters set out in the paragraph above, the maximum aggregate liability of KING Living for any breach of a condition, guarantee or warranty whether implied by law or otherwise (including the Australian Consumer Law), is limited to the amount payable by you to KING Living in respect of the Product giving rise to the liability.
You must inspect your Products when you take delivery of them and you will be required to note any damage on the delivery documentation which is presented to you upon delivery.
In all other cases, to make a claim you must notify KING Living in writing of any damage to the Products or shortages in delivery within 24 hours of delivery by KING Living by contacting (+1) 236 521 6666 or by sending an email to [email protected]. The notice must contain the order number, delivery date and reasonable details of the nonconformity. If the notice does not contain these details, it is deemed acceptance of the Products by you. KING Living is not liable for any claim of loss, damage or fault to the Products that you do not notify strictly in accordance with these Terms.
Non-conformity of any part of the ordered Products does not entitle you to reject all of the ordered Products.
KING Living will choose to contract third parties to deliver your Products. You must inspect your property after you take delivery of Products and you will be required to note any damage on the delivery documentation which is presented to you upon delivery. Any damage to your property caused during delivery will be dealt with and rectified directly by the company contracted to complete your delivery. KING Living will endeavour to the best of its abilities to facilitate such process.
You acknowledge that at all times all intellectual property including, but not limited to, designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of KING Living.
You will not knowingly allow any intellectual property belonging to KING Living to be reverse engineered, pirated or copied or breached in any other manner. KING Living may be entitled to compensation for any loss of royalties, damages and/or costs arising from the breach of KING Living's intellectual property rights.
To the full extent permitted by law, you will indemnify KING Living and keep indemnified KING Living from and against all liability, loss or damage KING Living may sustain arising directly or indirectly from any breach of these Terms by you.
These Terms will be governed by and construed in accordance with the laws of British Columbia and the federal laws of Canada applicable therein. The parties submit to the non-exclusive jurisdiction of the courts of British Columbia.
Subject to these Terms and to the full extent permitted by law, these Terms constitute the whole agreement between KING Living and you for the purchase of the Products.
If any part of these Terms are found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms continue to be enforceable and valid.
For further information please contact KING Living Customer Service:
(+1) 236 521 6666
3097 Granville St, Vancouver, BC V6H 3J9, Canada