Customer Delivery Specialist

Type of position:	Full Time
Department:	Despatch
Location:	Sydney, NSW, AU
Date Posted:	22 May 2026

Customer Delivery Specialist

Be the operational force behind every King Living delivery — coordinating drivers, managing runs, and ensuring every customer receives the premium experience our brand promises.

The King Difference
This is not just a call centre role with a logistics title.

This is a hands-on, warehouse-based role where you drive the critical path from order preparation through to successful delivery — and you feel the impact of that every single day.

As our Customer Delivery Specialist at Smithfield, you are the operational heartbeat of the delivery function. You plan the runs. You lead the drivers. You manage the exceptions in real time. You communicate proactively with customers before they need to chase. And you keep everything moving — accurately, efficiently, and to the King Living standard.

If you thrive in a fast-paced warehouse and logistics environment, love solving problems under pressure, and take genuine pride in getting things right — this is the role for you.

What You Will Own

Delivery Planning & Critical Path Operations

Plan and sequence daily delivery runs, optimise routes, validate orders, manage load-out execution, and resolve exceptions in real time to keep every run on track.

Customer Liaison — Inbound & Outbound

Proactively book and confirm delivery appointments, manage inbound scheduling queries, and communicate delays or changes before customers need to chase.

Delivery Driver Leadership & On-Site Quality

Lead drivers and transport partners daily — ensuring run readiness, route clarity, and delivery quality. Monitor outcomes, flag issues, and support onboarding and coaching with the Delivery Driver Manager.

Systems, Data & Compliance

Maintain accurate records across SAP, Radaro, and internal systems. Track key metrics including DIFOT, damage rates, and truck utilisation. Ensure CoR and safety compliance at all times.

Warehouse Coordination & Stock Readiness

Work closely with warehouse teams to align stock readiness, pick accuracy, and dock flow with daily delivery schedules.

Who You Are

You are equally comfortable on the warehouse floor and behind a screen — and you bring the same level of precision and urgency to both.

1–3 years' experience in dispatch, delivery coordination, logistics, or warehouse operations
Hands-on experience with delivery planning, run scheduling, and load-out processes
Strong customer communication skills — confident managing both inbound queries and proactive outbound contact
Experience using SAP, Radaro, or similar delivery, warehouse, or ERP systems
Detail-oriented with the ability to manage multiple delivery runs and competing priorities simultaneously
Comfortable working in a warehouse environment and liaising directly with drivers and transport partners
Strong problem-solving skills with the ability to make decisions quickly under pressure
Proficiency with Microsoft 365 and confidence in learning new platforms including AI tools
Knowledge of Chain of Responsibility (CoR) and workplace safety requirements desirable

You will likely come from a dispatch, delivery coordination, or warehouse operations background — ideally with exposure to last-mile delivery, bulky goods, or furniture logistics. What matters most is your ability to stay calm, move fast, and get things right.

Why People Join King Living — And Stay

An Iconic Australian Brand

Since 1977, King Living has redefined Australian furniture design. With showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — this is a brand with genuine global reach and a product worth being proud of.

Genuine Career Pathways

This role builds strong operational planning, driver leadership, and systems skills that open real progression opportunities — into Customer Delivery Operations Manager, Warehouse & Supply Chain Operations, and beyond.

Be Rewarded

Competitive remuneration and generous employee and family & friends discounts on our full premium product range.

Convenience

Onsite parking available at our Smithfield Warehouse location.

A Team That Backs You

Work closely with warehouse, logistics, retail, and customer delivery teams in a supportive, values-driven environment.

About King Living

King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design.

Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation. These are not words on a wall — they shape how we lead, create and grow.

Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values. King Living is an equal opportunity employer.

All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Ready to drive the operational heartbeat of our delivery function? We'd love to hear from you.

Apply Now

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