King Warranty

King Warranty (Personal Use) King Warranty (Commercial Use)

King Warranty Terms (Commercial Use) (CANADA)

v. 20250717

1. SCOPE OF WARRANTY

1.1 These Warranty terms (Warranty) are limited in their application to products which are purchased by you for Commercial Use. King’s Warranty on products sold for Personal Use do not apply and are completely excluded.

1.2 For the purposes of this Warranty, Commercial Use means any use which is not Personal Use (as later defined). Commercial Use includes, without limitation, any of the examples listed in the table directly below:

	Commercial Use Case	Examples
1.	New Building Development Furnishing	Installation of furnishings by developers for apartment complexes or other residential developments
2.	Hotel & Guest‐Services	Placement in hotel rooms or guest‐service facilities
3.	Serviced Apartments	Placement in serviced apartments for guest accommodation.
4.	Short‐Stay Rentals	Placement in short‐stay rentals (including Airbnb and similar platforms)

1.3 Personal Use means use of a product in an owner-occupied or privately rented residence, where the Product:

(a) is used solely for the private enjoyment of the permanent occupant; and
(b) is not used for furnishing commercial premises or in the context of any commercial guest accommodation.

1.4 This Warranty is only applicable if it has been notified to you, the purchaser, at or before the time when you purchase Products for commercial use.

1.5 King warrants King branded products and selected components of those products, as specified in this warranty, against failure due to a manufacturing defect for the period referred to in the below table (Warranty Period), subject to these terms.

1.6 Each Warranty Period begins running from the date of delivery of the product.

1.7 You can purchase the product in one location and move the product to another location (including another country) and King will still honour the warranty provided that the product and its components are located at an Eligible Customer Address when the warranty claim is made. An Eligible Customer Address means an address which is within the metro area of any city where a King Showroom is located. This is an important geographic limitation: Service calls and warranty coverage are not available if the product and its components are located outside of an Eligible Customer Address when the warranty claim is made. Please check with King staff to confirm that your address is an Eligible Customer Address.

1.8 If the address where the purchaser’s product is located is outside of an Eligible Customer Address when the warranty claim is made, the purchaser must make arrangements with King to return the product to a King warehouse as selected by King and at the purchaser’s cost so as to enable King’s service technician to assess the warranty claim.

1.9 King reserves the right to change the terms of the Warranty at any time however if we do make a change, we will continue to honour the terms of the Warranty which was in effect at the time when you purchased a product which is covered by this Warranty.

1.10 Each Warranty is specific to a product or a component of a product as described in the following table. Please note the exclusions to this Warranty that are listed in this document and the specific exclusions for each specific product and component warranty listed in the below table.

	Products/Components	Warranty Period from date of delivery	Specific Exclusions
	Indoor products manufactured by King
1	Steel or alloy frames	10 years
2	Sofa accessories for indoor products	1 year (12 months)	Electrical accessories.
3	Electrical accessories for indoor products	1 year (12 months)
4	Other components of indoor products (including foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa & storage bed mechanisms), hydraulics, zippers, touch fasteners and legs)	5 years according to Pro Rata Schedule:
		*Year 0-1 Free
		*Year 1-2 50%
		*Year 2-3 60%
		*Year 3-4 70%
		*Year 4-5 80%
	* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.	*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost the purchaser $70.
		Service charges and transport costs are charged to the purchaser at Standard King rates.
5	King Leather and King Fabric components of indoor products	King Leather and King Fabric components of indoor products:
	* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.	3 years specific to Heavy Commercial graded fabrics and leathers;
		12 months on all other King branded textiles: according to Pro Rata Schedule:
		*Year 0-1 Free
		*Year 1-2 50%
		*Year 2-3 75%
		*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost
		the purchaser $75.
		House calls and transport costs are charged to the purchaser at Standard King rates.
	Outdoor products manufactured by King
6	Steel or alloy frames*	3 years	Surface corrosion of steel furniture and parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.
6	(Including warranty against structural defects)	3 years
7	Coating and Surface	3 Years	Minor corrosion spots at the weld joins.
			Surface corrosion originating from, scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.

			Any occurrence of any detritus, organic or man-made matter settling on the product surface.
			Tea staining on stainless steel product surface.
8	Components of outdoor products (including but not limited to King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including storage base mechanisms), zippers, touch fasteners, legs and outdoor accessories).	2 years

	* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.
9	Accessories for outdoor products and Weatherguard covers	1 year
10	King Rope	2 years
11	Solution-dyed acrylic, specialty fabrics and decorative shade fabrics solely from the outdoor fabric collection.	5 years	Electrical and motion components. Any other parts of products.
			Any other fabric range of King Living products.
	This includes Deluxe Shade cloth fabric which may be specified for the King Cabana.
12	Standard (not Deluxe) shade cloth fabric which may be specified for the King Cabana; and	1 year

	Solution-dyed polyester outdoor fabric.
	Electronics and motion components
13	Electronics and motion components of all King Living branded products.	1 year
	Other products
14	Sleep+ products (excluding Fit Cover)	10 years according to Pro Rata Schedule:
		*Year 0-1 Free
		*Year 1-2 Free
		*Year 2-3 20%
		*Year 3-4 30%
		*Year 4-5 40%
		*Year 5-6 50%
		*Year 6-7 60%
		*Year 7-8 70%
		*Year 8-9 80%
		*Year 9-10 90%
		*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost the purchaser $20.
		House calls and transport costs are charged to the purchaser at Standard King rates.
15	Fit Cover	1 year
16	Case Goods & King bedroom, dining room, living room and furnishing products	2 years	Any other range of King products.
17	King lighting products	1 year	Lightbulbs: King may, at its discretion, provide lightbulbs together with a product, but lightbulbs are not included in or covered by this Warranty.
18	Rugs by King	1 year	Any other range of rugs sold by King.
19	Canopy fabric on Umbrellas (Whitehaven + Hyams)	5 years on Solution-dyed acrylic fabric
20	Frame on Umbrellas (Whitehaven + Hyams)	1 year	Electrical and motion components.

			Surface corrosion of steel parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.
			Surface corrosion originating from, scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.

			Any occurrence of any detritus, organic or man-made matter settling on the product surface.
			Tea staining on stainless steel product surface.
21	Pool Float (limited to fabric cover, inner core and electric pump)	1 year	Fading of colours due to general wear and tear, direct sunlight and/or use in harsh seafront locations or a harsh chlorinated environment

			Any occurrence of any detritus, organic or man-made matter settling on the product surface.
			Any other parts of the product.

2. WHAT IS NOT COVERED BY THE WARRANTY?

2.1 These King Warranty Terms do not apply:

(a) Unless the Warranty has been notified to you, the purchaser, at or before the time when you purchase Products for Commercial Use;

(b) If the product is a Clearance Product (except for the 10 year warranty on steel or alloy frames described in item 1 of the above table);

(d) If the product and its components are located outside of an Eligible Customer Address when the warranty claim is made.

(e) Where the product or components of the product:

1. have not been purchased directly from King; or
2. have had any product tags removed, altered or defaced; or
3. have been modified or changed without approval from King;

(f) To fabrics supplied by you or outside suppliers. Please note that fabrics, leathers and certain components supplied by a third-party supplier may be covered by the supplier’s own warranties;

(g) To normal wear and tear associated with the products and components. Fabrics, leathers, rugs, suspension components, cushioning and fillings will show signs of wear and tear with use. Fabrics, rugs and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and are not to be considered defects. King reserves the right to determine at its discretion whether a component has failed due to a defect or wear and tear. Any item requiring replacement due to wear and tear will be at your own expense;

(h) To colour variations caused by exposure to the local environment for products including but not limited to fabrics, leathers, rugs, timber veneer and solid timber;

(i) To damage caused by use of parts and consumables that are not the genuine manufacturer’s parts and consumables. Please note that for any item that is not actually manufactured by King, we will only provide that repair or replacement service to the extent that we can obtain the manufacturer’s approval to do so on their behalf, otherwise we will not offer that repair or replacement warranty for such item;

(j) To freight, call-out fees, labour and other items associated with making a claim under this Warranty where the claim is an invalid warranty claim. If the claim is a valid warranty claim, then King will only be liable for the costs that it has pre-approved in writing, where pre-approval must be obtained by you prior to you incurring those costs. All costs for which pre-approval in writing is not obtained by you in accordance with this paragraph are excluded from this Warranty and they will be charged to you at standard King rates; and

(k) To products or components that become defective as a consequence of misuse, lack of proper care and maintenance, commercial use or handling in transit. You must use and maintain the products and components in accordance with the care instructions for the relevant product and component as provided on King’s website and any other information made available you by King. If a component of a product becomes defective, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this Warranty.

2.2 This Warranty applies only to the original purchaser of the products. You cannot assign or transfer any benefit conferred by this Warranty. All subsequent purchasers acquire the product ‘as is’ and without the protection of the Warranty.

3. HOW DO YOU LODGE A WARRANTY CLAIM?

3.1 King Customer Service must be notified of any defect promptly when the defect occurs. To notify King Customer Service, use the Contact Details shown at the end of these terms. You must provide the following information upon notification of the defect:

(a) Your name; and

(b) Order delivery address; and

(d) King Living product details; and

(d) Details of the defect claimed

3.2 Once notification of a defect is received by King, a representative of King Customer Service will help determine whether your warranty claim is valid, and if it is, will inform you how King will honour it. You may be required to provide King with:

(a) Photographic evidence of the defect;

(b) A written explanation of the defect;

3.3 During the process, King Customer Service may, before providing the warranty service, require that you respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining the Warranty. You must respond to all requests promptly. King reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear.

4. HOW WILL A VALID WARRANTY CLAIM BE HONOURED?

4.1 All Warranty claims determined by King Customer Service to be valid will be honoured. The replacement item becomes your property and the replaced item becomes King’s property.

4.2 To honour a warranty claim relating to a product, King will, at its option:

(a) Replace the product or supply equivalent product. (When a product or component is replaced, any replacement item becomes your property and the replaced item becomes King’s property); or

(b) Repair the product; or

(c) Pay the cost of replacing the product by acquiring an equivalent product. (When a refund is provided, the returned product becomes King’s property and must be returned to King); or

(d) Pay the cost of having the product repaired.

4.3 To honour a warranty claim under a Warranty that relates to a recliner electronics and motion component, King will, at its option:

(a) Replace the recliner electronics or motion component or supply equivalent recliner electronics or motion component. (When a component is replaced, any replacement item becomes your property and the replaced item becomes King’s property); or

(b) Repair the recliner electronics or motion component; or

(c) Pay the cost of replacing the recliner electronics or motion component or acquiring an equivalent recliner electronics or motion component. (When a refund is provided, the returned recliner electronics and/or motion component becomes King’s property and must be returned to King); or

(d) Pay the cost of having the recliner electronics or motion component repaired.

4.4 Components replaced under this Warranty may vary in colour and texture to the original and such variations are not considered a defect.

4.5 Any repair or replacement under this Warranty is limited to the defective component only.

5. DISCLAIMER

5.1 To the extent permitted by law, all other warranties implied or otherwise not set out in this Warranty are excluded. King will be under no liability in contract, tort (including without limitation, negligence), or breach of statutory duty to otherwise compensate the party eligible to make a warranty claim for:

(a) any expenses incurred by the claimant or a third party;

(b) any loss of profit, revenue, business, contracts or anticipated savings;

(d) any special, indirect or consequential losses or damages caused by King’s failure to complete or delay in completing any of its obligations in this Warranty.

6. LIMITATIONS ON DISCLAIMER

6.1 If the supply of the products to you is a consumer sale pursuant to the Canada Consumer Law, the following statement applies. In the following statement, ‘our’ means King Living and ‘you’ means the purchaser:

6.2 Our goods come with guarantees that cannot be excluded under the Consumer Protection Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.3 The benefits given by this Warranty are additional to other rights and remedies that you may have in relation to our products. Any paragraph of this Warranty which is unenforceable or void is to be severed and the rest of this Warranty will remain in force.

7. CONTACT

7.1 For further questions please contact King Customer Service:

Phone: +1 877 546 0931

For more information, contact us or use our live chat feature

Address: 3097 Granville Street, South Granville, Vancouver, B.C. V6H 3J9, Canada